Back in 2019, the NHS published a new NHS Contract, with an aim to combine GP organisations with other local services under the umbrella of a new organisation: Primary Care Networks.
PCNs exist to provide additional and extended services to the patients who are registered with its surgeries.
The PCNs analyse the patient population, and connect them to services such as Physiotherapists & Social Care. They also, under certain circumstances, provide direct care support and assistance to patients.
They typically achieve this through Care Co-ordinators, Social Prescribing Link Workers and Health & Wellbeing Coaches, who contact and liaise with both patients and care services
Your GP can refer you to any of the services provided by the PCN. In some cases, such as the Physiotherapists, you can even request yourself by speaking to your GP Reception team
General Practice, for various reasons, tends to operate on a more reactionary basis. A patient develops a problem and then goes to see a doctor.
This model ignores the reality that some people, especially those with long term conditions or living in more deprived areas, suffer health problems more frequently than most. Quite often, these problems are not tended to before they become more serious (either because the patient struggles to get an appointment, or they feel that they "don't want to waste the doctors time"). A number of these problems can be prevented from ever manifesting with a more proactive service.
Such a service helps prevent patient suffering, which helps free up more GP appointments for acute illnesses, and can even prevent hospitalisation from health issues that didn't need to become issues in the first place.
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